Population Served

I serve the English-speaking community in Japan and California. I work with individual adult clients 18 years of age and older. For minors, families, or couples looking for therapy, please feel free to contact me. I can provide you with referrals.

Ownership

Japan – O’Sullivan Counseling Japan is part of Sunrise Services 合同会社 (Godo Gaisha). Brian O’Sullivan is the sole representative/owner and operator of Sunrise Services 合同会社.

Sunrise Services 合同会社

Marunaka B-301, 5-Chome-26-16

Goya, Okinawa City

Okinawa, Japan 904-0021

090.6868.2672

California – O’Sullivan Counseling operates in California using telehealth practices and is a sole proprietorship, owned by Brian O’Sullivan, Licensed Marriage & Family Therapist (LMFT122484).

Brian O’Sullivan, LMFT

1279 West Henderson Avenue # 340

Porterville, CA

93257-1454

(559) 343-1458

Fees & Cancellation Policy

Fees are due at the beginning of each session.

I ask for 24-hour notice for any cancellations or rescheduling. Clients are responsible for the full session fee for any cancellation with less than 24-hour notice.

For free consultations, I require 48-hour notice for any cancellations. For late cancellations or more than one request to reschedule a free consultation, no reschedules will be permitted and I will provide you with other possible resources to find a different provider.

Showing Late for Session

I ask that all clients make arrangements to arrive at a session on time. If you arrive late for your session we will still end 50 minutes from the scheduled time, not from the actual start time. This is to ensure that I remain on time for appointments after yours.

If a client is more than 15 minutes late, the session will be canceled and the client is responsible for the full session fee.

If you arrive less than 15 minutes late for a session, you are still responsible for the full fee. I do not offer prorated fees.

Consecutive Missed Sessions

If a client misses 3 consecutive sessions without 24-hour notice services will be terminated.

Unpaid Fees/Balances

If a client accrues $1 USD or more in late fees and/or unpaid balances, future sessions cannot be scheduled until the balance is paid in full. If the balance is not paid within 3 weeks from the date it was originally due, services will be terminated.

Document Preparation

Document fees are calculated in 15-minute increments. The rate is $32 per 15 minutes of document preparation time.

Confidentiality Concerns

I am held to strict confidentiality standards and I take that very seriously. This means I will not talk about your story with anyone else or even acknowledge if you’re a client or not. There are certain limits to confidentiality, which we will review in our first session.

I cannot guarantee the privacy of clients while entering/exiting the office building while waiting in the lobby or entering/exiting my office. If you have concerns about others seeing you, please let me know. I can try to make accommodations to reduce the risk of being seen by others or we can meet online.

E-mail Communication

Email is the best way to contact me. I use Hushmail, a secure encryption email provider, to communicate with you by email.

I ask we keep e-mail communication limited to scheduling purposes only.

Texting

I do not communicate through SMS, iMessage, or any other texting apps. If you do text me, I may not receive it or see it, and you will not receive a reply.

Communication Between Sessions

Except for scheduling, I ask we keep communication limited to in-session only. Occasionally, phone check-ins between sessions may be useful. We can discuss how and when to use these check-ins. In general, phone check-ins are brief and around 5 to 10 minutes. If more time is needed, a full session fee will required.

To protect confidentiality, if we see each other in public, I ask that you not discuss personal issues and instead wait until the next session to talk.

Required Personal Information

For safety reasons, I require, at minimum, your full legal name, your current physical address of where you are living/staying, your phone number, and an emergency contact person.

Release of Information

I require a signed release of information form if you’d like me to communicate with another provider or individual about our work together. With exception to issues around someone’s safety, If a provider or individual contacts me and informs me they have signed a release of information from you, I will not communicate with the provider until you sign a release of information with me.

Fee Changes

I examine my fees on a yearly basis and may make an increase. I will give clients 90 days’ notice of any planned increase in fees.

Service Locations

I can only work with clients who are physically located in Japan or California. If we begin our work together and you are located outside of Japan or California temporarily or permanently, we will need to pause or terminate our work together. I can provide you with referrals to other providers who are able to serve your new location.